Privacy Policy
This policy describes how Fenaro collects, stores, and processes personal data collected through this website and through correspondence. It applies to all visitors and those who contact Fenaro directly.
- 1. Data Controller Identity
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Data Retention
- 5. Third-Party Sharing
- 6. Your Rights
- 7. Cookie Usage
- 8. Changes to This Policy
- 9. Contact
Data Controller Identity
The data controller responsible for personal information collected via this website is Fenaro, operating from its registered address at Jl. Wahid Hasyim No. 72, Jakarta 10250, Indonesia.
Enquiries regarding data practices may be directed to: [email protected]. Correspondence will receive a response within ten business days.
Data We Collect
Fenaro collects the following categories of data through this website:
Name, email address, and message content submitted through the contact form on the Contact page. Subject line selection is also recorded.
IP addresses, browser type, referring URL, pages visited, and session timestamps. This data is collected automatically by server logging and analytics tools.
Cookie identifiers and preference settings as described in the Cookie Policy. Cookie data collection is subject to your consent choice made via the cookie banner.
Content of emails sent directly to [email protected], including sender name, email address, and any information included in the message body.
Fenaro does not collect payment card data, identity document numbers, or sensitive personal categories as defined under applicable Indonesian data protection law.
How We Use Your Data
Data collected by Fenaro is used for the following purposes only:
- Responding to enquiries submitted through the contact form or by direct email.
- Processing batch documentation requests and verifying lot code references.
- Analysing aggregate site usage data to improve the website's structure and content (no individual profiling).
- Maintaining records of correspondence as required for operational continuity.
Fenaro does not use personal data for automated decision-making, profiling, or targeted advertising. Data is not sold or rented to third parties.
Data Retention
Contact form submissions and email correspondence are retained for a period of 24 months from the date of last interaction, after which records are deleted from active systems.
Technical log data is retained for a maximum of 12 months and is then purged from server logs.
Cookie consent preferences are stored locally in your browser and do not expire until cleared. Session analytics data is aggregated after 30 days and individual session records are deleted.
Third-Party Sharing
Fenaro does not sell, trade, or otherwise transfer personal data to external parties except in the following limited circumstances:
- Hosting and infrastructure providers — server providers who process data solely to maintain website operation, under contractual data processing obligations.
- Analytics providers — aggregate, anonymised usage data may be processed by third-party analytics platforms. No individually identifiable data is shared.
- Legal requirement — where disclosure is required by Indonesian law or regulatory authority directive.
Your Rights
Under applicable Indonesian personal data protection law, you have the following rights with respect to data Fenaro holds about you:
Request a copy of personal data Fenaro holds about you.
Request correction of inaccurate data held in our records.
Request deletion of personal data where there is no legitimate reason for continued retention.
Object to specific uses of your data, including analytical processing.
To exercise any of the above rights, submit a written request to [email protected]. Requests will be acknowledged within five business days and resolved within thirty calendar days.
Cookie Usage
This website uses cookies to maintain session preferences and collect aggregate usage data. A full description of cookies used, their purposes, and opt-out mechanisms is available in the Cookie Policy.
Cookie preferences can be adjusted at any time by selecting "Cookie Settings" in the footer of any page on this website.
Changes to This Policy
Fenaro reserves the right to update this Privacy Policy at any time. Material changes will be reflected in the "Last Revised" date at the top of this page. Continued use of this website after revision constitutes acceptance of the updated policy.
Visitors are encouraged to review this page periodically. The archive of prior versions is maintained internally and available on request to [email protected].
Contact Regarding This Policy
Questions, requests, or objections relating to this Privacy Policy should be directed to:
+62 21 3069 4172
[email protected]
Monday — Friday, 09:00 – 18:00 WIB
Fenaro products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories.
We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.